Welcome to Phone7m

Return, Warranty and Refund Policy

Last updated: May 01, 2022

Thank you for shopping at PHONE7M.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named PHONE7M

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NADER BIN SULTAN PROJECTS, Ghobra City Plaza, Al Ghubrah South, Muscat, Zip:1091, Sultanate of Oman.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Application.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: Sales@phone7m.com

By phone number: +968 97320099

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of goods is under clearance sale.
  • The supply of goods over 14 days and under warranty.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Phone7M ,  Ghobra City Plaza , Al Ghubrah South , Muscat , Zip: 1091 , Sultanate of Oman

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Warranty Policy

       A warranty period is the period of time that warrant free repair and adjustment services in case of a malfunction occurred under normal use that has followed instruction manuals. The period varies according to manufacturers, retailers, and products.

A warranty period generally starts on the date of purchase of the product.

Customer needs to submit Proof of purchase to proceed the warranty

This Limited warranty strictly does not cover damages to the product or personal property such as your smartphone, headphones, accessories or devices that arise from negligence, unreasonable use or misuse, wear and tear, modification, accidents (eg. Dropping the product), not following instructions or if you change your mind. PHONE7M reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate the warranty of above said.

We try to Repair, Fix or Replace the products to its normal working condition which is manufacturer intend to do.

Customers will be notified potential delay of warranty replacement due to out of stock , , Delay from the authorized Dealer , manufacturer delay , delivery service problems  that are outside of your control.

The Warranty waiting period will depend on the Manufacturer. Usually, the waiting period ranges anywhere from 1 to 30 days.

If you have any further questions, please don't hesitate to contact us at sales@phone7m.com  or 97320099

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